At PAWGLIDE FURMAIL SHOP LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer the following refund and return policy:

  1. Refund Period
    You have 7 days from the date you receive your product to submit a refund request. Requests received after this period will not be accepted.
  2. Return Requirements
    Please ensure the following conditions are met to ensure a successful return:

The product must be unused, undamaged, and in its original packaging.
All accessories, manuals, labels, etc. must be returned.
Please retain your proof of purchase (such as your receipt or order confirmation email).

  1. Return Procedure
    To return an item, please follow the steps below:

Contact Customer Service: Contact our Customer Service team at 678-408-8163 or [email protected] to explain your reason for return and obtain a return authorization.
Package Preparation: Prepare the product, along with all accessories and original packaging, according to the instructions provided by Customer Service. Returning Items: Return the package to the specified address. Please retain the tracking number for future reference.

  1. Refund Processing
    We will process your refund as soon as possible after receiving and inspecting your return. Refunds will be issued to the original form of payment and will be reflected in your account within 7-10 business days of processing.
    We will cover the shipping costs for returns due to product defects or incorrect shipments (e.g., incorrectly shipped items).
  2. Contact Us
    If you have any questions regarding returns or refunds, please feel free to contact us:

Phone: 678-408-8163
Email: [email protected]
Company Address: 214 Barry St, Decatur, GA 30030-3424

Thank you for choosing PAWGLIDE FURMAIL SHOP LLC. We look forward to providing you with quality products and services!